Good Faith Estimate

Patients who don’t have insurance, or who are not using insurance, have the right to receive a “Good Faith Estimate” explaining how much their care will cost. Call KBBH at 541-883-1030 to receive an estimate.

You have the right to receive a “Good Faith Estimate” explaining how much your care will cost.

Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for pre-scheduled services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-crisis services. You will receive a Good Faith Estimate within 1 business day of scheduling if the appointment is 3 days out. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises.

myStrength

We partner with myStrength, The health club for your mind™, to bring our consumers, staff and community partners a free, clinically-proven digital resource designed to help with behavioral health conditions and improve mental health and well-being. myStrength is always accessible and can complement other forms of care, such as medication and working with a behavioral health professional. Ask any one of our staff members for an access code to this free app. If you have already established a myStrength account, you can login to the app on your mobile device or at: https://mystrength.com/.

My Client Portal

We are pleased to offer simple and secure online access to your behavior health record. You can request an account with KBBH’s My Client Portal at any time. Simply ask one of our friendly staff members to help you with the registration process. If you have already established an account, you can log in to your My Client Portal here: https://www.credibleportal.com/v2

Financial Assistance

No one is turned away for inability to pay. We accept Oregon Health Plan, a variety of private insurance plans, self-pay, or sliding fee scales. Our Care Navigators are happy to review payment options and plans with you. You can download a Financial Assistance Application here.

Share Your Story

Help us end the stigma associated with seeking mental health or addiction treatment by sharing your story. Complete our contact us form with the subject line “My Story” and someone from our agency may contact you to request permission to share your experience in an upcoming blog post. Contact us here

Privacy and Confidentiality

KBBH operates with high standards of ethics, integrity, and adherence to federal, state, and local legal confidentiality requirements, including HIPAA and Oregon Administrative Rules (OARS). We have zero tolerance for breaches of our consumers’ privacy. Each staff member, volunteer, student, or partner receives regular privacy training and has a personal and professional obligation to uphold our agency standards and ethics. The privacy and protection of our consumers’ confidential information is critically important to us and we honor that trust with full adherence to all privacy laws protecting your information. This includes securing records and not sharing information with anyone who should not have access to that information. Only those involved in your care and treatment, or those you have formally authorized, are allowed access to records and information. Our full statement of privacy and confidentiality practices is available at our front desk. You can request a copy of your own records records, request a Release of Information (ROI) to share your records with another party, or report a suspected privacy breach by calling 541.883.1030.